Refund Policy
Last updated: July 4, 2026
Annual Plan
You can cancel your annual plan at any time directly from your dashboard. Once cancelled, your plan remains active until the end of the year you already paid for. We do not issue refunds for unused time remaining in an annual term. If you cancel partway through the year, you keep paid features until that year ends.
Lifetime Plan
The lifetime plan is a one-time payment for permanent access, so there is no subscription to cancel. If you change your mind, email us within 14 days of your purchase for a full refund. After 14 days, lifetime purchases are non-refundable except where required by law.
Monthly Plan (legacy)
A small number of accounts created before our pricing change remain on a legacy monthly subscription. It renews automatically each month until cancelled, and you can cancel anytime from your dashboard. As with the annual plan, we do not refund unused time in a billing period you have already paid for.
Refund Processing
When a refund is approved, it will be processed within 5 to 10 business days. Refunds are issued to your original payment method through Stripe. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Your access to paid features will end once the refund is processed.
Chargebacks
If you have a billing concern, please contact us before filing a dispute with your bank or credit card company. We are happy to resolve billing issues quickly and directly. Filing a chargeback without contacting us first can delay resolution and may lead to your account being temporarily suspended while the dispute is reviewed.
Exceptions
If you were charged due to a billing error (for example, a duplicate charge or a charge after cancellation), we will correct it promptly. Reach out to us and we will issue a full refund for the erroneous charge. We handle these on a case-by-case basis and aim to resolve billing issues within a few business days. Accounts terminated for violating our Terms of Service are not eligible for refunds.
How to Request a Refund
To request a refund, whether within the 14-day window on a lifetime purchase or because you were charged in error, email us at support@devsnipe.com with your account email and a brief description of the issue. We aim to reply within a few business days.
Contact
For any billing questions or concerns, contact us at support@devsnipe.com. You can also review our Terms of Service and Privacy Policy.