Refund Policy
Last updated: May 30, 2026
Paid Subscriptions
You can cancel your paid subscription at any time directly from your dashboard. Once cancelled, your subscription remains active until the end of your current billing period. We do not issue refunds for partial months or unused time remaining in a billing cycle. If you cancel on day 5 of a 30-day cycle, you will retain access to paid features for the remaining 25 days.
Refund Processing
When a refund is approved, it will be processed within 5 to 10 business days. Refunds are issued to your original payment method through Stripe. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Your access to paid features will end once the refund is processed.
Chargebacks
If you have a billing concern, please contact us before filing a dispute with your bank or credit card company. We are happy to resolve billing issues quickly and directly. Filing a chargeback without contacting us first can delay resolution and may lead to your account being temporarily suspended while the dispute is reviewed.
Exceptions
If you were charged due to a billing error (for example, a duplicate charge or a charge after cancellation), we will correct it promptly. Reach out to us and we will issue a full refund for the erroneous charge. We handle these on a case-by-case basis and aim to resolve billing issues within a few business days. Accounts terminated for violating our Terms of Service are not eligible for refunds.
How to Request a Refund
If you believe you were charged in error, email us at support@devsnipe.com with your account email and a brief description of the issue.
Contact
For any billing questions or concerns, contact us at support@devsnipe.com. You can also review our Terms of Service and Privacy Policy.